Frequently Asked Questions

Discover everything you need to know about the ISAIA Napoli experience, from our Sartorial craftsmanship to global shipping.

What defines ISAIA's 'Made in Naples' quality?

Every ISAIA garment is a masterpiece of Neapolitan tailoring. Our pieces are handcrafted by master artisans in our Casalnuovo workshop, blending traditional techniques with contemporary flair and the finest fabrics sourced globally.

How do I determine my correct size for a tailored fit?

We provide detailed size guides for our 'Base' models across jackets, trousers, and shirts. Since our fit is traditionally slim and Neapolitan, we recommend consulting our sizing chart or contacting a style advisor for personalized measurements.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted to ensure your data remains private.

What is your international shipping policy?

ISAIA offers worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3 to 7 business days. Please note that customs duties and taxes may apply depending on your destination country.

What is your return and exchange policy?

We offer a 14-day return window for all unworn, unwashed items in their original packaging with all tags attached. Please note that Made-to-Measure (MTM) and personalized items are final sale and cannot be returned.

How can I track my order?

Once your order has been dispatched from our atelier, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.